Effective Date: 17 July 2025

Charge & Go Pte. Ltd. (“Charge & Go”, “we”, “us”, or “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, advertisements, or campaigns.

On this page

  1. Information We Collect

  2. How We Collect Your Data

  3. Purpose of Collecting Personal Data

  4. Disclosure of Personal Data

  5. Data Protection & Retention

  6. Your Rights Under the PDPA

  7. Cookies & Tracking

  8. International Data Transfers

  9. Data Breach Notification

  10. Updates to this Privacy Policy

  11. Contact Us

1. Information We Collect

We may collect the following types of personal data:

  • Identity Data: Name, company name, designation (where applicable).

  • Contact Data: Phone number, email address, service address, and mailing address.

  • Service & Enquiry Data: Information related to EV charger enquiries, site surveys, quotations, and installation requests.

  • Transaction Data: Payment details, invoices, and records of services purchased (where applicable).

  • Technical Data: IP address, browser type, device information, cookies, and website analytics data.

  • Marketing & Communications Data: Preferences for receiving marketing communications, responses to campaigns, and feedback.

  • Lead Data: Information voluntarily provided via website forms, WhatsApp, advertisements, or surveys (e.g. charger type of interest, residential or commercial use).

Charge & Go does not collect NRIC or passport details unless strictly required by law or for specific regulated use cases.

2. How We Collect Your Data

We collect personal data through the following means:

  • When you submit forms on our website or advertisements

  • When you contact us via phone, WhatsApp, email, or social media

  • When you request a site survey, quotation, or installation

  • Automatically through cookies, pixels, and analytics tools

  • From authorised third parties and partners where you have consented to such sharing

3. Purpose of Collecting Personal Data

Your personal data may be used for the following purposes:

  • To respond to enquiries and provide EV charging solutions

  • To arrange site surveys, quotations, installations, and after-sales support

  • To contact you regarding AC, DC, Solar, or BSS charging solutions

  • To send service updates, follow-ups, or marketing communications where consent is given

  • To improve our website, services, and customer experience

  • To manage internal records, accounting, and operational processes

  • To comply with applicable laws, regulations, and PDPA requirements

4. Disclosure of Personal Data

We may disclose your personal data to the following parties where necessary:

  • Service Providers: Hosting providers, CRM systems, analytics tools, communication platforms, and payment processors

  • Installation & Operations Partners: Contractors or technical partners involved in surveys or installations

  • Regulatory Authorities: Where required by law or regulatory obligations in Singapore

  • Business Transfers: In the event of a merger, acquisition, or sale of business assets

Charge & Go does not sell personal data to third parties.

5. Data Protection & Retention

  • Reasonable security measures are implemented, including restricted access, secure servers, and encryption where applicable.

  • Personal data is retained only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

  • Once data is no longer required, it will be securely deleted or anonymised.

6. Your Rights Under the PDPA

Under the PDPA, you have the right to:

  • Access: Request a copy of the personal data we hold about you

  • Correction: Request correction of inaccurate or incomplete personal data

  • Withdrawal of Consent: Opt out of marketing communications or revoke consent for data processing

  • Deletion: Request deletion of personal data, subject to legal and contractual limitations

All requests can be made by contacting us using the details below.

7. Cookies & Tracking

Our website uses cookies, pixels, and tracking technologies to:

  • Monitor website traffic and user behaviour

  • Improve website functionality and user experience

  • Measure and optimise advertising and marketing performance

You may disable cookies via your browser settings. Please note that disabling cookies may affect certain website features.

8. International Data Transfers

If your personal data is transferred outside of Singapore, we will ensure appropriate safeguards are in place to protect your data in accordance with PDPA requirements.

9. Data Breach Notification

In the unlikely event of a data breach that poses a risk of significant harm, Charge & Go will notify affected individuals and the Personal Data Protection Commission (PDPC) as required by law.

In the unlikely event of a data breach that poses a risk of significant harm, Charge & Go will notify affected individuals and the Personal Data Protection Commission (PDPC) as required by law.

10. Updates to this Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Charge & Go Pte. Ltd.

Singapore

Email: [email protected]

© 2025 Charge & Go. All rights reserved.